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Placing a Commission

HOW DOES IT WORK?

I take commissions for any of the styles you see on the website, and will happily consider new ideas too. I can work to very specific instructions for those who know exactly what they want, or you can leave most of the decisions to me and just specify colours and style.

HOW LONG DOES IT TAKE?

This depends on how complicated your order is and how full my books are. Most commissions can be created within 2-3 weeks once all the design decisions have been made. The more notice you give the easier it is for me to source the exact flowers and materials, but I do also hold a large stock of materials and can sometimes fill an order with a few days. Feel free to drop me a call or email to enquire, you will be under no obligation.

HOW MUCH DOES IT COST?

Again, this is variable, depending on the materials chosen and the time it takes to create. Having a look through our products will give you an idea of the prices. A price range will be given when the order is agreed and a maximum price will be set  then too, to ensure you don't end upgoing over budget.

IS THERE AN UPFRONT COST?

All enquiries are totally free. Once you have decided you definately want to place an order a non-refundable £15 fee is charged. This covers the initial design consultation and sourcing of materials. If you are placing an order for a commission which uses expensive materials such as Swarovski Crystals etc you will be asked to pay the costs of these materials at this point too. The remainder of the fee is paid upon receipt of the finished commission.

WHAT HAPPENS IF YOU CHANGE YOUR MIND?

Customer satisfaction is of paramount importance to me. If you don't like your commission then I will refund you, minus the postage cost and consultation fee. Happily this has never yet been necessary.

HOW DO I PLACE MY ORDER?

Simply give me a call or send me an email. This is free and no obligation.

HOW DO I PAY?

I accept paypal and direct bank transfer.

IS MY COMMISSION GUARANTEED?

Yes. If you have a problem with your order then we will fix it free of charge within 6 months of purchase.

CAN I ORDER A COPY OF SOMETHING I HAVE SEEN ELSEWHERE?

I won't copy anyone else's work. I am happy to use things as sources of inspiration and create something similar but with your/my twist on it.

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